Frequent questions

* How can I search for a specific product in the store?

To search for a product, please use the existing search module at the top of the site. Enter the information you are looking for, and if it is found on the site, you will be shown a list of compatible results.

* I am a legal entity. Can I buy?

Yes! Lova by Aleksandrina Mihaylova honors the orders of legal entities. In order to receive the fiscal invoice with the company’s data, please enter the data that will be requested at registration or during the order process.

* What products can be returned?

Returns are accepted only for items displayed under the conditions listed on the Shipping and Returns page.

* How do I proceed if I want the delivery to be made to an address other than the one specified in my customer account?

In this situation, during the ordering process, you will have the option to enter the information corresponding to the desired delivery address.

* I forgot my account password. How do I proceed?

If you do not remember your account password, please use the Recover Forgotten Password option, available on the Account Access page.

* What do I do if I want to change the data in my account?

To change the data in the client account, please log in to your account and then access the Account Update option, available in the My Account section.

* Do I need an account to be able to buy?

You need to create a user account to shop on this site. It can be created even after you have added the desired products in the Shopping Cart.

* Can I modify a placed order?

If you want to modify an order, please contact us using the contact form on the site. Please also specify the order ID, which you can find in the Order Status section.

* Can I find out about previous orders?

You can consult the history of orders placed on the site, accessing the Order Status section.

* I want to buy a product that is no longer available. How do I proceed?

The products sold by Lova by Aleksandrina Mihaylova are available with pre-order. For more information about the availability of a certain product, please contact us by phone at 0732 01 96 40 or by e-mail at

* I want to obtain additional information, which is not found on the site. How do I proceed?

In this case, please contact us by phone at 0732 01 96 40 or by e-mail at